Privacy Policy
How BatikSlot Protects Your Data

This Privacy Policy ("Policy") is issued by BatikSlot ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting website accessible at https://batikslot.cam. This Policy applies to all individuals who visit, register on, or use the BatikSlot platform, including players from Malaysia and other jurisdictions where the Platform is accessible.

BatikSlot respects your right to privacy. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection and privacy laws. This Policy describes the categories of personal information we collect, the lawful purposes for which it is processed, the circumstances under which it may be shared, the period for which it is retained, and the rights you hold as a data subject.

By registering an account on BatikSlot, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and behavioural data.
• "Data Subject" means the individual to whom Personal Data relates — in the context of this Policy, this is you, the player or site visitor.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, BatikSlot.
• "Third Party" means any entity that is not BatikSlot or the Data Subject, including payment processors, identity verification providers, cloud hosting services, and regulatory bodies.
• "KYC" means Know Your Customer — the identity and document verification process mandated by our licensing conditions and anti-money laundering obligations.
• "Cookies" means small text files placed on your device by the Platform for the purposes described in Section 10 of this Policy.

BatikSlot collects the following categories of personal data, depending on your level of interaction with the Platform:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, except where strictly required for identity verification under KYC obligations (e.g., facial comparison in document verification).

BatikSlot collects personal data through the following means:

• Direct Interactions: When you complete the account registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or respond to any survey or promotional activity.
• Automated Technical Collection: When you access the Platform, our servers and analytics tools automatically record Technical Data such as your IP address, device identifiers, browser type, session duration, and pages visited. This occurs via cookies, web beacons, and server logs.
• Payment Processors: When you make a transaction via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, or any other supported Malaysian payment method, the relevant processor may share confirmation and reference data with us to complete and reconcile your transaction.
• Identity Verification Providers: Where third-party KYC or identity verification services are used to validate government-issued identification documents, those providers may share verification outcomes and relevant data with us.
• Publicly Available Sources: In limited circumstances, and for AML or fraud prevention purposes only, we may cross-reference information against publicly available databases or sanctions lists.

BatikSlot processes your personal data only for defined, legitimate purposes. The table below outlines our processing activities and the corresponding purpose for each:

BatikSlot relies on the following lawful bases for processing your personal data:

• Contractual Necessity: Processing required to perform the contract between you and BatikSlot — including account creation, payment processing, game operation, and withdrawal fulfilment.
• Legal Obligation: Processing required to comply with applicable laws and our gaming licence conditions — including KYC, AML, age verification, and regulatory reporting obligations.
• Legitimate Interests: Processing carried out for BatikSlot's legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, responsible gambling monitoring, and service analytics.
• Consent: Processing based on your explicit consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

BatikSlot does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processors and Financial Institutions: Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong), e-wallet providers (Touch 'n Go, Boost, GrabPay), and payment gateways (FPX, DuitNow) to process transactions. Each provider operates under their own privacy and security standards.
• Identity Verification and KYC Providers: Third-party services engaged to verify the authenticity of identity documents and perform age or sanctions screening as required by our licensing obligations.
• Cloud Infrastructure and Hosting Providers: Secure, enterprise-grade cloud infrastructure providers that host the BatikSlot platform and data under contractual data processing agreements.
• Fraud Detection and Security Services: Third-party cybersecurity and anti-fraud tools used to protect the Platform and its players from malicious activity.
• Regulatory and Licensing Authorities: Our gaming licence regulator and any other competent authority entitled to receive player data pursuant to applicable law, court order, or regulatory directive.
• Professional Advisers: Legal counsel, auditors, and accountants engaged by BatikSlot under strict confidentiality obligations for professional advisory purposes.

BatikSlot operates under an international gaming licence and may store or process personal data on servers located outside of Malaysia. When your personal data is transferred to or processed in jurisdictions outside of your country of residence, BatikSlot takes appropriate measures to ensure that such transfers are conducted lawfully and with adequate safeguards in place.

These safeguards may include standard contractual clauses, data processing agreements, and technical and organisational security measures appropriate to the risk level associated with the data being transferred. By using BatikSlot, you acknowledge and agree to these international transfers as described in this Policy.

BatikSlot retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and licensing conditions. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting anonymised dataset is no longer personal data and may be retained for analytical purposes.

BatikSlot uses cookies and similar technologies — including web beacons and session tokens — to operate the Platform effectively and enhance your experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the functioning of the Platform. These include session authentication cookies that keep you logged in, security tokens, and cookies that enable core features such as the cashier, game loader, and account settings. These cannot be disabled without impairing basic platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data on how players interact with the Platform — including which pages are visited most frequently, session duration, and error occurrences. This data helps us improve the user experience and fix technical issues.
• Functional Cookies: Allow the Platform to remember your preferences — such as language selection, display settings, or previously used payment methods — to provide a more personalised experience on return visits.
• Marketing Cookies: Used only where you have provided explicit consent, to deliver relevant promotional content and measure the effectiveness of marketing campaigns. BatikSlot does not use marketing cookies to track you across unrelated third-party websites.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to log in and use the Platform. Disabling performance or functional cookies will not prevent access but may reduce the quality of your experience.

As a data subject, you hold the following rights in relation to the personal data we hold about you. These rights may be subject to certain limitations under applicable law and our licensing obligations — for example, we may be required to retain certain data for regulatory purposes even following a deletion request.

• Right of Access: You may request a copy of the personal data BatikSlot holds about you, along with information on how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account or records.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including for direct marketing purposes.
• Right to Data Portability: Where processing is based on consent or contractual necessity, and carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while a rectification request is under review.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team via live chat (available 24/7) or by email at [email protected] (non-clickable — please copy this address manually). We will respond to all data subject requests within 30 calendar days of receipt, or inform you of any applicable extension in accordance with applicable law.

BatikSlot strictly prohibits the use of its Platform by any individual under the age of 21 years. We do not knowingly collect, store, or process personal data belonging to individuals below this age threshold.

Age verification is enforced during the account registration process, and further identity verification is conducted as part of our KYC programme. If we become aware that personal data has been submitted by an individual under the age of 21, we will take immediate steps to delete that data and close the associated account.

BatikSlot implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• 256-bit SSL Encryption: All data transmitted between your device and BatikSlot's servers is encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols.
• Data Encryption at Rest: Sensitive personal data stored in our databases — including financial details and identity documents — is encrypted at the storage level.
• Access Controls: Strict role-based access controls limit which BatikSlot personnel can access personal data, on a need-to-know basis only. All access is logged and audited.
• Two-Factor Authentication (2FA): Available to players for account protection, and mandated for administrative access by BatikSlot staff.
• Regular Security Audits: The Platform undergoes periodic penetration testing and security vulnerability assessments conducted by qualified third-party security professionals.
• Incident Response Plan: BatikSlot maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with our legal obligations.

While we implement all reasonable and appropriate measures to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

The BatikSlot Platform does not contain links to third-party websites. In the event that any promotional or informational content references external organisations, please note that BatikSlot has no control over, and accepts no responsibility for, the privacy practices, content, or data handling of any third-party site or service.

This Privacy Policy applies exclusively to the BatikSlot website at https://batikslot.cam and all services directly operated by BatikSlot. Interactions with third-party payment providers (such as Maybank, Touch 'n Go, or FPX) are governed by those providers' own privacy policies, which we encourage you to review independently.

BatikSlot reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or operational circumstances. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

Where changes are significant, we will endeavour to notify registered players via email or an on-platform notification prior to the changes taking effect. Continued use of the BatikSlot Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how BatikSlot handles your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way BatikSlot handles your personal data, please reach out to us through any of the following channels. Our support team is available in English, Bahasa Melayu, and Mandarin.

• Live Chat: Available 24/7 directly on the BatikSlot Platform. Average response time: 3–5 minutes. Suitable for general privacy enquiries and data subject access requests.
• Email: [email protected] (non-clickable — please copy this address manually into your email client). Email responses provided within 24 hours for standard enquiries; formal data subject requests responded to within 30 calendar days.
• Terms & Conditions: For queries about the contractual relationship between you and BatikSlot, please refer to our Terms & Conditions page.
• Responsible Gambling: For privacy concerns related to responsible gambling tools or self-exclusion records, please visit our Responsible Gambling page.